Change.org Petition Plays Part in BoA Debit Fee Reversal

In early October of 2011, Bank of America announced that it would begin charging its customers an additional $5 users fee for using its debit cards. In my financial literacy class the weekend after the announcement, some students were resigned to it, some furious, but we all vowed to switch banks if we banked at BofA. Yet we all also knew what would happen next, if history was any indication. Other banks would follow suit and eventually we’d all get charged the fee, which would just go up even more over time. It turns out, at least for now, the ending is happier. People mobilized around recent college grad Molly Katchpole’s online petition requesting a reversal of the fees.The petition was brilliant in its simplicity, stating simply this:

Greetings,
I'm writing to express my deep concern over Bank of America's decision to charge customers $5 a month to use their debit cards when making purchases.

The American people bailed out Bank of America during a financial crisis the banks helped create. You paid zero dollars in federal income tax last year. And now your banks profiting, raking in $2 billion in profits last quarter alone. How can you justify squeezing another $60 a year from your debit card customers? This is despicable.

The American people bailed out Bank of America during a financial crisis the banks helped create. You paid zero dollars in federal income tax last year. And now your banks profiting, raking in $2 billion in profits last quarter alone. How can you justify squeezing another $60 a year from your debit card customers? This is despicable.

American consumers can't afford these additional fees. We reject any claims by BofA that this latest fee is somehow necessary.

Please, do the right thing. Reverse your decision to charge customers $5 each month for using their debit cards to make purchases.

[Your name]

Party because of the petition, Bank of America announced on November 1, 2011 that it would not move forward with implementing the debit card fee. BofA co-chief operating officer David Darnell stated in a press release that “We have listened to our customers very closely over the last few weeks and recognize concern with our proposed debit usage fee. Our customers’ voices are most important to us. As a result, we are not currently charging the fee and will not be moving forward with any additional plans to do so.”

Hundreds of thousands of consumers joined the movement to push Bank of America, and its competitors, to eliminate its $5 debit card fee. In less than one month, Bank of America went from announcing the fee, to reeling under huge pressure from the media, Congress and Change.org. When Bank of America announced that it was restructuring the fee, Molly and others continued to push the Bank until it agreed to end the fee for all customers.

Pretty amazing for Molly and the over 306,000 other customers who signed her petition. Using Change.org, Molly was able to recruit hundreds of thousands of people across the country to join her in successfully challenging one of America’s most powerful financial institutions – and also in influencing the behavior of other major banks.

Obviously, Molly’s petition was not the only expression of customer complaint. Plenty of others were mad too. Andy Borowitz, of the Wonderful Borowitz Report, posted this spoof letter about the fee reversal:

NOVEMBER 2, 2011
A Letter from Bank of America
An Apology to Our Customers

NEW YORK (The Borowitz Report) – The following letter was sent today by Bank of America to all of its debit card customers:

Dear Valued Customer:

As most of you probably know by now, last month we instituted a $5 monthly fee for all of our debit card users.  To say that what followed this decision was a shitstorm would be a massive understatement.

Considering that just three years earlier taxpayers had bailed us out with billions of their hard-earned dollars, it’s understandable that Bank of America was compared to a person who, as he is pulled from a burning building, turns and kicks the fireman in the nuts.

That’s why we are writing to you today with a simple message: “Our bad.”  And to tell you that we are refunding the $5 to you, effective immediately.  All you have to do is pay a simple, one-time $10 refund fee.

You can receive your refund online, or pick it up at your nearest Bank of America branch, where a teller will hand the money directly to you for a simple, one-time $15 handling fee.

If you do visit your branch, feel free to use any of our services, including our state of the art ballpoint pens and deposit slips.  (Prices on request.)

Again, accept our apologies for instituting the debit card fee.  We have learned our lesson, and we make this solemn promise: next time we squeeze money from you, we'll do it in a way you won’t notice.

Sincerely,

Bank of America

While yesterday’s New York Times says banks will always find ways to charge us more anyway, I am posting this to encourage consumer to speak out.  In this case, the American consumer actually stemmed this tide.  How inspiring!