Wells Fargo

Wells opened far more fake accounts than originally estimated

08/31/17

Wells Fargo said Thursday that employees opened 3.5 million potentially unauthorized consumer accounts over a nearly eight-year period, a 67% increase from its earlier estimate.

[more]

Wells Fargo accused of scamming borrowers on rate lock fees

08/30/17

Wells Fargo forced borrowers to pay millions of dollars in fees to extend interest rate locks that expired due to the bank's delays in processing mortgage applications, a lawsuit claims.

[more]

Three fears for banks that share customer data with Facebook, Amazon

08/29/17

Can the internet giants peek at bank data, or eavesdrop on conversations with customers, sent over their gadgets? Here are the facts and the fuzzy areas.

[more]

Wells Fargo takes center stage in arbitration fight

08/25/17

The San Francisco bank is embroiled in a high-stakes legal battle over the use of arbitration in disputes involving overdraft fees at the same time that adversaries are portraying the scandal-plagued bank as the poster child for why reform is necessary.

[more]

New boss for card division in eye of storm at Wells Fargo

08/24/17

Beverly Anderson, who had held the job on an interim basis since March, leads a unit that has been roiled by the bank's unauthorized-accounts scandal.

[more]

Hackers target digital currency buffs; JPM’s beneficence

08/22/17

Hackers are stealing enthusiasts’ phone numbers, then changing the passwords to clean out their financial accounts; bank makes pledge to human rights groups.

[more]

Wells Fargo arms branch workers with tablets instead of scripts

08/18/17

How do you restore profits after a banking scandal that victimized both customers and employees — without inflicting more pain on either side?

[more]

B of A settles mortgage case; unrewarding rewards?

08/18/17

The bank agrees to pay $6 million to a California couple a judge said was illegally foreclosed on; do rewards programs help or hurt card issuers?

[more]

Can Betsy Duke fix Wells?; JPM execs making noise

08/17/17

Sanger is out at Wells Fargo and so it is a crisis that gives us our first female board chair at a major U.S. bank. Women lead two major tech initiatives at JPMorgan Chase, which is also adding a fourth woman to its executive committee.

[more]

Card rewards give banks a rare achievement — happy customers

08/17/17

Credit card issuers have been trying to outdo each other to offer the best rewards program. And it shows, as customer satisfaction rates with many (but not all) of their banks have never been higher in a yearly J.D. Power study. But they may not last forever.

[more]