Police in Sebring, Fla., have yet to determine a motive for the attack in which four SunTrust workers and one customer were killed. The shooter, Zephen Allen Xaver, has been arraigned on five counts of first-degree murder.
As consumers continue to migrate to banking apps, lenders may be tempted to focus solely on improving that channel. But new data suggests consumers aren't abandoning other platforms just yet.
The year saw anxiety over how banks would respond to record consumer debt, disruptive glitches at TD Bank and SunTrust, ongoing scandal at Wells Fargo, and much, much more.
Banks are facing the potential of disruption by digital assistants from Apple, Amazon and Google — and are pouring money into machine learning to provide their own option for automating consumers' financial lives.
