Dennis Devine, who has held leadership roles at several banks, is taking over immediately at the Chicago-based institution after David Mooney announced his retirement.
Trump-appointed regulators gave the industry the green light to offer installment loans during the pandemic. But with concerns that the light could turn red in 2021, bankers remain extra cautious.
KeyBank is deploying new technology designed to improve the online and mobile banking experience as well as guide the conversations branch employees are having with customers. The move comes on top of steps to modernize its IT infrastructure.
Banks technically relieved of the “systemically important” label in last spring’s legislative package are lobbying regulators hard over concerns that they could still face tough standards.
A number of banks are upgrading technology and hiring more lenders to better reach small-business owners, who are becoming more confident in their outlooks.
