credit cards

Doing customers wrong allows your competitor to make things right

12/12/17

In a relationship-based business, it’s not enough to sell your customers a sharp tool to pay for things. You also have to help them avoid cutting themselves with it.

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10 financial services players to watch in 2018

12/12/17

Some are in new roles or replacing legends, others are embracing new strategies or eyeing big deals and at least one is currently out of banking — but could soon resurface. Here are the industry executives to keep an eye on in 2018.

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JPMorgan Chase card executive takes reins of branch banking

12/11/17

Pamela Codispoti, credited with launching the popular Chase Sapphire Reserve credit card, has been put in charge of the company’s network of more than 5,200 branches.

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Amex joins major card brands dropping signature requirement

12/11/17

American Express is falling in line with Mastercard and Discover in eliminating the signature requirement for authorization on all card transactions at the point of sale, starting in April of 2018.

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HSBC escapes sword of DPA; pop star Yellen?

12/11/17

The five-year window on HSBC's deferred prosecution agreement connected to a money laundering case expires; profile says outgoing Fed Chairman Janet Yellen has become "a pop culture phenomenon."

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Tax hits, deposit wars, paydown blues: A 4Q preview

12/07/17

It’s only early December, but bank CEOs’ comments this week about tax reform, their thirst for deposits, consumer lending initiatives, and challenges in commercial lending offer a sneak peek at what’s coming when earnings season begins next month.

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Ken Chenault's parting warning: Banks made big error on payments

12/05/17

America’s largest lenders made an epic mistake a decade ago when they cashed out of Visa and Mastercard through initial public offerings, says Chenault, who will step down in February as CEO of American Express.

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Another nomination; Quarles warns on bitcoin

12/01/17

Jelena McWilliams, Fifth Third Bancorp’s chief legal officer, is the choice for FDIC chair; digital currencies pose too many risks.

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OCC warns Wells Fargo; Mulvaney wins

11/29/17

Bank faces a formal enforcement action for problems in mortgages and auto insurance; Judge throws out lawsuit, although plaintiff promises an appeal.

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Cordray urges CEOs to give consumers more control over payments, cards

11/21/17

A week before he is due to resign, CFPB Director Richard Cordray sent a letter to 29 CEOs at banks, credit unions and other financial companies, urging them to help consumers exert more control over credit cards, debit cards and other payment methods.

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