Community banking

As some lenders exit indirect auto lending, those that stick around have an opportunity to control pricing and reach more customers.

Dennis Zember, Ameris' chief operating officer, was named CEO of the company's bank. Edwin Hortman Jr. will continue to run Ameris.

On Sep. 30, 2017. Dollars in thousands.

Bigger rivals are making inroads into small banks' bread-and-butter business line, yet the leaders of three community banks say they just need to keep doing what they do best — personal service — but work harder at it and incorporate new technology.

In our quest to solidify and improve customer satisfaction, we should not set up systems that have our teams more focused on manipulating scores than actually earning them.