Client retention

When fintech lite is the right small-business lending strategy

02/08/18

Marquette Bank is proof that community banks don't have to be the fastest or flashiest to compete with online lenders. Instead, the Chicago bank closely mirrored fintech offerings while promoting personal service to set itself apart.

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Why Digit is over chatbots

02/05/18

Digit, which launched as an automated savings app in 2015, has decided chatbots are a flawed interface. Now it’s redesigning its popular app to reflect its new vision.

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Doubling down on digital personalization, TD snaps up AI company

01/12/18

Banks are increasingly investing in technology that will enable them to deliver highly personal and customized communications with customers.

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How banks can herd ‘unicorn’ clients

11/21/17

Tech startups differ from a bank’s typical commercial clients; many want a trusted financial adviser.

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This bank learned the hard way to ramp up M&A-related retention efforts

07/25/17

Union Bankshares in Virginia lost several key lending officers after it bought StellarOne. Management as a result has made changes to minimize employee flight from its latest M&A target, Xenith Bankshares.

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Inside PNC's retail banking overhaul

07/17/17

The Pittsburgh bank is developing new products, simplifying old ones and modernizing its workplace based on detailed feedback from consumers, small businesses and employees in an attempt to create a bank they all like better.

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If banks wait for APIs to be mandated, it will be too late

05/22/17

Users want more control over their data and more seamless integration with their financial tools. Banks and credit unions cannot wait for a regulation like PSD2 to move forward.

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