Yes, bots are taking the routine calls from business cardholders, but make no mistake — these are demanding clients from around the world who phone in from loud airports, on bad connections and speak with heavy accents. ... Read full article
The city's decision to drop a lawsuit alleging predatory ending by Wells Fargo, JPMorgan Chase, Bank of America and Citigroup highlights the challenges municipalities face in taking on deep-pocketed financial institutions. ... Read full article
With mobile banking on the rise, New York City is joining a trend that's already sweeping the rest of the country. Fewer bank branches. Smaller bank branches. ... Read full article
An early warning system for bad bank loans is taking effect this year. Beware false alarms. ... Read full article
The Massachusetts senator and presidential contender sent a letter to eight of the biggest U.S. banks asking about how they assess climate-related risks to assets and how they plan to mitigate social and economic fallout. ... Read full article
Savings for the top six U.S. banks from President Donald Trump's signature tax overhaul accelerated last year, now topping $32 billion as the lenders curbed new borrowing, pared jobs and ramped up payouts to shareholders. ... Read full article
In the year since it voluntarily disclosed its own data, Citigroup has shown an improvement in its median pay for female and minority employees, the firm said Wednesday. ... Read full article
JPM, Citi shrug off low rates as strong economy propels profits; digital currencies start year with gains as optimism about its future grows. ... Read full article
The banking giant is counting on continued growth in cards, deposits and digital accounts to drive returns higher in 2020. ... Read full article
The rebound, combined with strong earnings from debt underwriting and consumer banking, pushed net revenue for the period to the highest since 2015. ... Read full article
Potential sources of industry upheaval, and how to adapt; former Wells Fargo execs may face criminal charges in coming weeks; why banks have such high turnover of chief compliance officers; and more from this week's most-read stories. ... Read full article
Estimates for 2020 are for a combined profit drop of $10 billion as global interest rates remain stubbornly low and geopolitical tensions stay high. ... Read full article
In his new role, Chubak will oversee all of Citigroup’s retail channels, product management and client segments. ... Read full article
Net interest margin pressure, modest loan growth and limited operating leverage could weigh on bank stocks in 2020, UBS analysts said. ... Read full article
The bank could pay about $2 billion to close the 1MDB case in the U.S.; in letters lawmakers ask Dimon about policies to combat racism. ... Read full article
The fresh optimism is starting to outweigh some of the worries hanging over the sector heading into the new year. ... Read full article
The Federal Reserve and Federal Deposit Insurance Corp. found issues with the firms' ability to compile data on how they would be unwound during a period of financial stress. ... Read full article
The Bank of England fined Citi $57 million for failing to properly report capital and liquidity levels at its European investment bank and other global operations. ... Read full article
The tech giant’s plan to offer checking raises concerns about how it will use customer data; third quarter loan originations were the second most on record. ... Read full article
Questions about the search giant's planned use of transactional data resonate not only with wary consumers, but also with banks that are worried about big tech’s financial services ambitions, as well as lawmakers and regulators concerned about the ... Read full article
