Bankruptcy Blogs

The Art and Science of Responsive Experiences

10/06/20

2020 has been a year of adapting and accelerating customer experience goals based on changing customer behaviors. Arizent CEO Gemma Postlethwaite speaks with Beth Johnson, Chief Experience Officer at Citizens Financial Group, about aligning an organization around the voice of the customer, taking a holistic view of front-end and back-end investments, and designing experiences for a full range of customer interactions, from answering daily needs to delivering higher value insights and deep advice.

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Stimulus 2.0 could be bad for big banks; BofA debuts budgeting tool

10/06/20

The influx of more deposits, even as lending shrinks, could force the largest banks to reserve more capital; Life Plan could help the bank compete better against fintech offerings.

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Delinquencies improve but credit unions 'haven't seen the bottom yet'

10/06/20

Second-quarter data for credit quality defied conventional wisdom but experts said that these numbers are being artificially helped right now and the worst is yet to come.

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Banks urge Fed to revise liquidity rule after pandemic shock

10/05/20

The industry is warning regulators putting the finishing touches on the Net Stable Funding Ratio that the measure could exacerbate volatile market events like the spring selloff of Treasury securities.

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Deposit glut could dog banks well into next year

10/05/20

The flood of liquidity that accompanied the pandemic recession isn’t likely to subside anytime soon. Banks will have to employ a mix of securities buying, hedging and other balance-sheet-management tricks to prop up margins longer than initially imagined.

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Mortgage boom raises fears lenders will turn lax

10/05/20

Low rates and intense competition might lead some banks to ease underwriting standards in 2021, when the economy may not yet have recovered.

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Methodist credit union's rebrand part of broader trend

10/05/20

The number of religiously affiliated credit unions continues to dwindle and many have changed their name as part of a push to diversify their fields of membership.

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Banks are permitted to hold crypto assets. Will they?

10/05/20

In July, the OCC issued a letter clarifying that federally chartered banks can store cryptocurrency assets for their clients. A recent global survey finds that many are wary of the risks.

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Week ahead: Election spending, economic headwinds

10/05/20

Credit union groups continue to make ad buys for industry-supported candidates in advance of Nov. 3 but recent positive economic news could be short-lived.

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