I had the privilege today of hearing Federal Reserve Board Governor Sarah Bloom Raskin deliver the keynote address to the Section on Financial Institutions at the American Association of Law Schools Annual Meeting. Governor Bloom Raskin's topic: mortgage servicing, which is not something the Fed has previously addressed. I strongly commend her speech to you.
Banks must boost their ability to deliver exceptional experiences at those critical "moments of truth" that matter most to consumers, such as replacing a lost or stolen credit card or negotiating a loan.
This week on The Broke and the Beautiful, Joe Torre heads to bat for a Dodgers bid, and “Next 50” may finally be over. Also, a “Real Housewife” will meet up with Donald Trump.
There's more confusion in the Obama administration's policy response to the foreclosure crisis than an Abbott and Costello routine. Now the Fed steps up to the plate.
Lehman Brothers Holdings Inc. sparred in court Thursday with Bank of America Corp. and Barclays PLC over the future of the Archstone apartment company if a big stake in the firm ends up in the hands of its biggest rival, Sam Zell’s Equity Residential. Read the Daily Bankruptcy Review article here.
