BankThink

Election 2020: Biden tax plan could dent banks' bottom lines

10/06/20

The industry says the 2017 cut in the corporate rate helped position lenders to support the economy when the pandemic hit. But a plan proposed by Democratic nominee Joe Biden could strain banks’ capital investment and hiring, observers say.

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Citi terminates tech manager who ran QAnon website

10/06/20

Citigroup terminated a manager in its technology department after an investigation into his role as the operator of the most prominent website dedicated to the QAnon conspiracy theory.

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SBA relief effort spurred 7(a) spike. Will it backfire?

10/06/20

The Small Business Administration has been covering six months of principal, interest and fees for loans that existed on Sept. 27. There are concerns the moves are masking weaknesses in lenders' 7(a) portfolios.

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5 ransomware trends that should alarm banks

10/06/20

Increases in attacks, escalating money demands and the security challenges of having people work from home are magnifying the threat.

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How lenders aim to profit from climate change

10/06/20

HSBC, Bank of the West and Fannie Mae are among those offering green mortgage bonds, financing commercial clients’ efforts to rein in carbon emissions and developing other novel products that help customers tackle environmental challenges.

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Could coronavirus chaos bring bill payment back to banks?

10/06/20

Bank bill-payment sites have become less relevant over the last decade as more people go to billers’ websites to pay directly or use billers' mobile apps — often at the last minute. But the COVID-19 pandemic could flip the script on the $4.6 trillion bill-payment sector.

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Powell warns of weak recovery without more government aid

10/06/20

Federal Reserve Chair Jerome Powell said the lack of additional stimulus is creating "unnecessary hardship for households and businesses."

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Dakotas credit union trade group tweaks branding

10/06/20

The new name is the third time the association has modified its name since leagues for the two states merged in 2007.

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Databits: AI & automation

10/06/20

The industry has long talked about embracing digital technology — but the time for talk may be over.

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The Art and Science of Responsive Experiences

10/06/20

2020 has been a year of adapting and accelerating customer experience goals based on changing customer behaviors. Arizent CEO Gemma Postlethwaite speaks with Beth Johnson, Chief Experience Officer at Citizens Financial Group, about aligning an organization around the voice of the customer, taking a holistic view of front-end and back-end investments, and designing experiences for a full range of customer interactions, from answering daily needs to delivering higher value insights and deep advice.

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