BankThink

Customers tend to "hire smilers." When otherwise comparable alternatives exist, people gravitate toward businesses that make them feel welcomed and appreciated.

Receiving Wide Coverage ...

S&P vs. DOJ, Retaliation Edition: Well, this is an interesting tactic. Standard & Poor's is arguing that the federal government is suing the firm in retaliation for stripping the U.S. of its AAA credit rating back in 2011. Per S&P's latest court filing, "the government's 'impermissibly selective, punitive and meritless' lawsuit was brought 'in retaliation for defendants' exercise of their free-speech rights with respect to the creditworthiness of the United States of...

Doomsayers conveniently forget that the business case for introducing debit cards was one of cost avoidance for the banks, not revenue.

Receiving Wide Coverage ...

Downsizing: Bank of America is selling its stake in China Construction Bank for up to $1.5 billion, reports the Journal, which obtained a term sheet on the deal. The bank has yet to comment on the reason for the sale, but the article notes "market experts remain wary about Chinese banks' asset quality after a huge credit boom in China aimed at stimulating the country's economy in the last few years." Bank...

Government-mandated risk retention is not an answer to the problem of bad loans being bundled up and sold to unsuspecting buyers. A better approach is to make sure that MBS purchasers have access to good loan-level data about what they are buying.