BankThink

Morning Scan: Supreme Court Punts on Debt Collector Lawsuit

06/28/16

Receiving Wide Coverage ...

Application Denied: Monday's verdict from the high court? Thanks, but no thanks. The Supreme Court declined to review an appeals court decision over whether debt collectors must follow state usury laws, making way for a class-action suit to proceed back in district court. For now, the industry remains in limbo. ...

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To Transform Banking Start with Employees

06/27/16

Is being customer-centric a goal at your bank? YouÂ'll need to master these five practices to align employee behavior with your desire to improve the customer experience.

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Why Leadership Trumps Performance Now

06/27/16

Want customers and noncustomers to hold your bank in high regard? Then get executives to offer thought leadership on social issues, rather than just having them be a mouthpiece for quarterly earnings. That's what the Reputation Institute recommends, as leadership replaces performance as a key driver of bank reputations.

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Five Ideas to Improve Dodd-Frank

06/27/16

A more nuanced view than the two opposing camps supporting or denigrating Dodd-Frank seeks to make banks profitable while ensuring consumers are protected and benefit from economic growth.

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The Real Problem with Arbitration? The Alternative

06/27/16

Class action lawsuits are supposed to promote judicial efficiency, yet they mostly benefit plaintiff's lawyers while providing little for the people who are actually in the class.

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Morning Scan: Private Equity Deep Dive; Brexit Fallout Continues

06/27/16

Receiving Wide Coverage ...

Profiteering: For as much heat as the big banks get, some financial firms continue to operate with very little oversight at all. That's one takeaway from a New York Times series unveiled this weekend, Bottom Line Nation, which looks at the role private equity companies are playing in all facets of American life – from the emergency services industry to the mortgage business. ...

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Three Steps to Stronger Fintech-Government Ties

06/24/16

The recent White House fintech summit was helpful in exposing companies to regulators, and vice versa, but we need to strengthen the lines of communications even more.

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Biggest Mistake in Digital Strategy Is Forgetting Client Relationships

06/24/16

Digital tools improve a bank's traditional sales process, but relationship-based banking is still a huge factor in winning over millennial customers.

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Morning Scan: Brits Prep for EU Split; Banks Pass Stress Tests

06/24/16

Receiving Wide Coverage

This is not a drill: Britain has voted to leave the European Union in a stunning outcome to Thursday's referendum. The decision is already shaking the markets and will reshape the country's place in the world for years, if not decades to come. Wall Street Journal, New York Times, Financial Times, Washington Post ...

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Women in Banking: CFPB's Diversity Struggle; Tech's Role in Hiring

06/23/16

How Key Private Bank's CEO is looking to transform the business (hint: it has a lot to do with women); algorithms in hiring promise a new way to bring diversity to Wall Street; the CFPB has some work to do in improving its treatment of women and minorities. Plus, Blythe Masters talks blockchain and Merrill Lynch's Racquel Oden talks confidence.

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