BankThink

U.S. Bank bets AI can finally deliver 360-degree view

07/20/17

U.S. Bank has begun using Einstein, Salesforce’s AI software, to give front-line staff insights into customer activity and recommendations. Other banks are likely to add similar tools.

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Regional banks push bill to replace SIFI asset threshold with risk score

07/20/17

Regional banks are hoping that recent comments by Fed Chair Janet Yellen can add fuel to their efforts to replace the $50 billion asset threshold for systemically important banks with a regulatory indicator test.

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GOP efforts to repeal CFPB arbitration rule off to rocky start

07/20/17

House and Senate lawmakers formally filed resolutions on Thursday to repeal the Consumer Financial Protection Bureau's arbitration rule, but there were early signs that enacting them may prove challenging.

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Why Maria Vullo is a fintech skeptic

07/20/17

A profile of New York's superintendent of banking offers insight into her thinking on hot regulatory issues; the women behind the machine learning at Morgan Stanley and UBS see a future with better advice; plus, Jane Austen and the new Doctor Who.

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Machines poised to take over 30% of work at banks, study says

07/20/17

New technologies are poised to sweep through investment banks, relieving many rank-and-file employees of roughly a third of their current workload, according to McKinsey & Co.

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New business, rate hikes lead to 12% profit growth at BNY Mellon

07/20/17

Clearing services, assets under custody and administration and other parts of the trust bank's operations rose in the second quarter, all good news as it shifts leadership from Gerald Hassell to former Visa CEO Charlie Scharf.

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People's United to buy national equipment finance business

07/20/17

Leaf Commercial Capital originates about $500 million in loans annually tied to equipment and software purchases.

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Profit, revenue rise at BB&T despite minimal loan growth

07/20/17

The regional bank reported an 8% gain in fee income and trimmed costs amid 1% loan growth.

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Good customer service is saying, ‘I’m sorry’

07/20/17

Customer services are between two human beings. The quality of their exchange is more important than the resolution.

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Guaranty fills Colorado gap with latest bank acquisition

07/20/17

The company will add two branches between Denver and Colorado Springs by buying the deposit-rich Castle Rock Bank.

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