Workforce management

Capital One plans layoffs in U.S. credit card unit


The McLean, Va.-based company would not say where the jobs are based or how many positions are being eliminated. They come as Capital One's investments in digital technology are yielding efficiency gains.


Branch transformation is a 'journey' at Bank of the West


The job descriptions of Bank of the West's branch employees are about to change substantially, so each of them is getting a 'passport' as a way to record the journey ahead.


Twice as likely to be promoted? How B of A's sponsorship program boosts diversity


Climbing the ladder at a large company can be daunting. At Bank of America, promising women and minority candidates are given personalized attention early on to give their careers a boost.


Best banks to 'woof' for


Life is “ruff.” Pets can make it easier. Here is how some of the Best Banks to Work For accommodate their employees’ furry pals.


Barclays puts in sensors to see which bankers are at their desks


The company says the tracking devices are a way to reduce office space and know when shared workstations are free, but "hot-desking" also raises questions about whether employees are being spied on.


OnDeck leans on cost cutting as losses narrow


The online lender said it is on track to hit its goal of becoming profitable by yearend. It also extended a partnership agreement with JPMorgan Chase.


Message to branch staff: Don’t fear automation


Whether it is a bank branch or an automated fast-food kiosk, talented and engaged employees will remain integral to future success.


RBC's job cuts are latest sign of strain among Canadian banks


Royal Bank of Canada, the country’s second-largest lender by assets, is cutting about 450 positions, mostly at its headquarters.


In latest sign of trouble, CAN Capital lays off 55 more employees


The New York firm, which offers high-cost credit to small businesses, has attributed its recent struggles to certain loans performing worse than had been expected.


Perking up: Banks make big changes in benefits to woo millennials


Financial institutions of all sizes are overhauling benefits policies and promoting work-life balance to better compete for millennial recruits with the hipper tech sector. The big changes include longer periods of paid time off for new parents.