Workforce management

Essential skills for today's bankers: Patience and empathy

06/23/20

Banks are beginning to emphasize soft skills to help employees make “human” connections with customers in an environment of reduced face-to-face contact.

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Bank of America says employees can take personal day for 'Juneteenth'

06/17/20

The bank is encouraging staff to take the day off Friday to commemorate the end of slavery, but intends to keep branches open.

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JPMorgan, PNC, Comerica are latest to declare 'Juneteenth' a holiday

06/17/20

They join an ever-expanding list of companies choosing to close offices early Friday to observe the day that marks the end of slavery.

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HSBC resuscitates plan to cut 35,000 jobs to boost growth

06/17/20

The bank joins rivals such as Deutsche Bank AG and UniCredit SpA in forging ahead with job cuts that were put on hold at the outset of the pandemic.

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Fifth Third, Truist among banks closing early to observe 'Juneteenth'

06/16/20

As protesters continue to take to the streets to express outrage over racial injustice and inequality, banks — for the first time — will commemorate the date that marks the end of slavery in the U.S.

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Fannie, Freddie hire advisers to help raise capital; Deutsche leads the pack

06/16/20

Fannie Mae has chosen Morgan Stanley while Freddie Mac is going with JPMorgan Chase; the bank’s overhaul plan has helped make it the best performing big-bank stock so far this year.

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Fed tweaks Main Street Lending Program; bank offices' post-pandemic look

06/09/20

The changes are meant to make the program more attractive for both business borrowers and the banks that make the loans; as workers trickle back to offices on Wall Street, they'll see a different landscape due to coronavirus concerns.

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Citi breaks with rivals on whether work from home is permanent

05/29/20

Though he acknowledged working remotely has definite advantages, CEO Michael Corbat says “our goal is to get our employees back."

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Citi eyes offices in suburbs to ride out Manhattan’s recovery

05/20/20

With the pandemic fueling anxiety about public transportation and dense urban offices, financial firms in Manhattan are looking elsewhere for space to let workers spread out and avoid commuting into the city.

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JPMorgan expects to keep offices half full after lockdown ends

05/20/20

Some staff will be sitting at different desks, and in some cases different floors, when they return to work, according to the memo sent to employees Wednesday.

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